Return Policy

FUSE products may be returned for a full refund within 30 days of the date of purchase. All returns must meet one the following criteria:
 
1. The item has manufacturing defects; or
2. The item has no manufacturing defects, shows no wear or damage, and in a condition that permits us to resell them.
 
Returned items must be in original packaging, including any accessories (including cables, adapters, manuals etc.), and a valid proof-of-purchase.
 
A refund will not be provided in the following cases:
1. The product is returned beyond 30 calendar days from the date of purchase.
2. The product shows damage through customer mishandling.
3. Customer does not provide proof of purchase.

 

REFUNDS

Processed refunds are completed within 10 business days. Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.)

For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.

6-MONTH DEFECT WARRANTY

Fuse Reels LLC (“Fuse”) offers a Six-month warranty from the date of purchase for all Fuse products with a manufacturers defect. If you believe you have received a defective product, please Email us at reachout@fusereel.com.

Please provide a valid proof of purchase in your initial enquiry, such as your order number at www.Kickstarter.com/www.Indiegogo.com/www.fusereel.com, or a receipt from an authorized retailer. Unfortunately, we cannot provide any warranty for products without proof of purchase. This warranty strictly does not cover damage resulting from negligence, misuse, wear and tear, or any use not in accordance with product instructions (dropping the product, etc.).

PRODUCT TROUBLESHOOTING
If you’re experiencing any problems with your Fuse Reels LLC product, please email us at reachout@fusereel.com Please clearly specify the issue with your purchased item. If the problem cannot be resolved and the items were purchased within 30 days, we will issue you a full refund including all delivery charges.

LIMITED WARRANTY
Fuse warrants all Fuse products against defects in material or workmanship for a period of six (6) Months from the original date of purchase of the product by a consumer (the “Warranty Period”). Fuse does not warrant, and is not responsible for, any charger or other device made by anyone other than Fuse. If a material or workmanship defect arises with regard to any Fuse product, and a valid claim is received within the Warranty Period we will, in our sole discretion, either: (i) repair the Fuse product using new or refurbished parts; (ii) replace the Fuse product with a new or refurbished Fuse product; or (iii) refund the purchase price of the defective Fuse product. For the purposes of this limited warranty, “refurbished” means a product or part that has been substantially returned to its original specifications. Except for the limited warranty expressly set forth above or to the extent restricted or prohibited by applicable law, Fuse expressly disclaims any and all other warranties express or implied, including any warranty of quality, non-infringement, merchantability or fitness for a particular purpose and you specifically agree that Fuse shall not be liable for any special, incidental, indirect, punitive or consequential damages for breach of any warranty of any type on any Fuse product. For the avoidance of doubt, the limited warranty does not cover damages that arose from negligence, misuse, wear-and- tear or failure to follow the product instructions (e.g. dropping the product etc.). In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any electronic device (including but not limited to any charging devices, computer, etc.) or personal property connected to or used in conjunction with any Fuse product.