Need to return or exchange an order? We're happy to help! All you need is your order number and email address connected to the order to get started.
If you are not totally satisfied with your order and the product is in new/unused condition with all packaging and accessories, the item may be returned for free if you are located in the U.S. or exchanged within 30 days of the date of purchase. If the returned item cannot be resold due to being used, your request for a refund, exchange or credit will not be granted.
Processed refunds are completed within 10 business days. Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.). For returned items, a full refund will be credited for defective products & warranty claims. For non-defective items, refund excludes all shipping and handling fees.
Returned items must be in original packaging, including any accessories (including cables, adapters, manuals etc.), and a valid proof-of-purchase.
A 10% restocking fee will be charged to MRK1 returns that are not defective.
INTERNATIONAL RETURNS & EXCHANGES
If you are outside of the U.S. and unsatisfied with your purchase, we can help you return your item(s) for a refund, exchange, or store credit (excluding shipping costs) within thirty (30) days of the item's ship date, as long as the item is in unused condition and the original packaging is intact. Because we are not able to create international return labels, we kindly ask that you pay for the most economical method for return shipping.
*Please note that original shipping charges are non-refundable except in cases where we have made a shipping error.
To start an international return click the link above and follow the instructions that appear in the portal. Once complete, please mail your item(s) back to us using the most economical shipping method according to the return instructions outlined on your return details page. Please feel free to email our team with any questions regarding the international return process at firstname.lastname@example.org.